Politique de remboursement
Return Rules Summary
Returns accepted: We accept returns for both defective and non defective products
Exchanges: We accept exchanges when applicable
Return window: 14 days from the delivery date
Product condition: New only
Return method: By mail
Return label: Customer responsibility
Restocking fee: Up to 20% (waived for our errors or confirmed defects)
Expedited shipping: Non-refundable if paid (deducted from refund; waived for our errors)
Refund processing time: Within 5 business days after the return is received and inspected
Return Eligibility
Returns are accepted within 14 days from the delivery date.
Items must be new, unused, uninstalled, unmodified, and returned in the same condition they were received.
Items must include all original parts, connectors, wiring, modules, resistors, hardware, and packaging when applicable.
Returns
We accept returns for both defective and non defective products.
If the item is no longer new, has been installed, used, cut, spliced, modified, damaged, or is missing parts, the return may be denied or the refund may be reduced.
Exchanges
We accept exchanges when applicable.
Exchanges are subject to product availability.
Items must be new, unused, uninstalled, and unmodified to qualify for an exchange unless the exchange is due to a defective or incorrect item received.
Buyer Ordered the Wrong Item
The buyer is responsible for confirming fitment before ordering.
If the wrong item was ordered, it may be returned only if it is new, unused, uninstalled, and unmodified.
The buyer is responsible for the return label and return shipping cost.
Incorrect or Defective Item
If you received the wrong item or believe the item is defective, please contact us before installing or modifying it.
Photos of the product, packaging, connectors, or issue may be required so we can review the problem and provide the best solution.
If the item received was incorrect or defective, we will help resolve the issue with a replacement, exchange, return, or refund when applicable.
Return Method
Returns are handled by mail.
Customers are responsible for shipping the return back to us unless otherwise approved.
Return Label
Return labels are the customer responsibility.
We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
Restocking Fee
A restocking fee of up to 20% may apply to returns, including non-defective returns, buyer's remorse returns, orders placed in error by the customer, or items returned without all original packaging, parts, connectors, wiring, modules, resistors, hardware, or accessories. This fee will not be applied to returns caused by our error, such as an incorrect item being shipped, or to confirmed defective products that qualify under this policy.
Refund Process
Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5 business days.
Refunds may be reduced or denied if the item is returned used, damaged, modified, missing parts, or in a different condition than received.
If expedited shipping was selected and paid for on the original order, this charge is non-refundable and will be deducted from the total refund amount. This deduction does not apply if the return is due to our error.
CONTACT INFORMATION
Company name: Khaalmu Vehicle Solutions
Address: 6609 Neckel St
Dearborn, Michigan 48126
United States
Email: shopkvsstore@gmail.com
Contact form: https://shopkvs.store/policies/contact-information
Phone: +1 616 287-9675
Opening hours:
Monday to Friday, 9:00am to 5:00pm
Preferred contact method: Email
For alternative contact options, please use the contact form:
https://shopkvs.store/pages/contact